Dan's podcast

Dan focuses on what you can do to hire the best front line customer service employees possible in this discussion with Kelly Davis, owner of a top-notch human resources consulting firm, The Strategy Tree, www.thestragegytree.com, to find some answers.

The Challenge: Today’s tight labor market makes it tough for customer-focused companies to recruit and retain great customer service employees.

The Quandary: Avoid having to lower your quality bar for recruiting and hiring your service-dependent employees.

The Remedy: Learn how to manage the system. There are pragmatic answers if you pay attention to some basics and some somewhat contrarian advice.

Listen & learn:

 How to become the preferred employer that attracts the cream of a limited talent pool.
 What to do when skills in the available labor market don’t keep up with demand.
 Why reference checking is different for customer service focused employees – think outside the box!
 Why temperament is a critical, yet often overlooked, attribute for success when hiring customer service employees.
 How to manage multigenerational customer service employees – Baby Boomers, Gen X, Gen Y… Oh My!
 Why you need to think outside the box on those reference checks.
 How to create a solid recruitment process that improves your chances for success.
 More…

Don’t become a victim of circumstance – get some insight that could make a difference in your next customer service hire!