https://www.podomatic.com/podcasts/dancosgrove en-us Podomatic RSS Generator Fri, 10 Jan 2025 18:26:11 +0000 Business,Management Copyright 2025 Dan Cosgrove Give it a listen! episodic false no https://dancosgrove.podomatic.com/images/default/D-1400.png https://www.podomatic.com/podcasts/dancosgrove Dan Cosgrove https://dancosgrove.podomatic.com/entry/2008-09-25T05_35_43-07_00 https://www.podomatic.com/podcasts/dancosgrove/episodes/2008-09-25T05_35_43-07_00 Thu, 25 Sep 2008 12:35:43 +0000 2022-04-20 2013-12-05 https://www.podomatic.com/podcasts/dancosgrove/episodes/2008-09-25T05_35_43-07_00 Dan Cosgrove exec,insight,92508 919 false Dan focuses on what you can do to hire the best front line customer service employees possible in this discussion with Kelly Davis, owner of a top-notch human resources consulting firm, The Strategy Tree, www.thestragegytree.com, to find some answers. The Challenge: Today’s tight labor market makes it tough for customer-focused companies to recruit and retain great customer service employees. The Quandary: Avoid having to lower your quality bar for recruiting and hiring your service-dependent employees. The Remedy: Learn how to manage the system. There are pragmatic answers if you pay attention to some basics and some somewhat contrarian advice. Listen & learn:  How to become the preferred employer that attracts the cream of a limited talent pool.  What to do when skills in the available labor market don’t keep up with demand.  Why reference checking is different for customer service focused employees – think outside the box!  Why temperament is a critical, yet often overlooked, attribute for success when hiring customer service employees.  How to manage multigenerational customer service employees – Baby Boomers, Gen X, Gen Y… Oh My!  Why you need to think outside the box on those reference checks.  How to create a solid recruitment process that improves your chances for success.  More… Don’t become a victim of circumstance – get some insight that could make a difference in your next customer service hire! Dan focuses on what you can do to hire the best front line customer service employees possible in... https://dancosgrove.podomatic.com/entry/2007-12-09T10_13_07-08_00 https://www.podomatic.com/podcasts/dancosgrove/episodes/2007-12-09T10_13_07-08_00 Sun, 09 Dec 2007 18:13:07 +0000 2022-04-20 2013-12-05 https://www.podomatic.com/podcasts/dancosgrove/episodes/2007-12-09T10_13_07-08_00 Dan Cosgrove employee,theft,integrity,surveys,loss,prevention,workplace,mystery,shopping 496 false Dan Cosgrove talks about the increase in employee theft during the holidays, and what restaurants and other service-dependent businesses can do to make sure it doesn’t rob them of their profits. A licensed Private Investigator, Dan has conducted Integrity Surveys over the past two decades, to identify employee theft in restaurants, bars and other retail establishments and to help owners develop effective loss prevention programs. If we just look at the restaurant industry, employee theft in that industry alone consumes billions of dollars of profits annually; estimates are that it represents up to 4 percent of sales. Dan estimates that he has personally observed over 3,000 instances of employee theft! These observations have helped him to come up with tips that every restaurant, bar or service-dependent business can and should use to protect their business. Dan discusses why workplace theft increases during the holidays, and what owners can do to minimize it. This is what you will learn: • Why employee theft is a fact of life throughout the year • How poor hiring and training practices can contribute to a rise in holiday employee theft • Why relying on honest employees to report theft is a bad idea • How to easily spot some of the most frequent forms of employee theft • What actions owners should take to minimize theft—and why • How a professional mystery shopping/integrity survey firm can help pinpoint problems and develop effective theft prevention practices. Dan Cosgrove talks about the increase in employee theft during the holidays, and what restaurants...